What records should I ask my vet to send you?
Does my vet have to send the records?
Although we have never had a problem with a request, according to the AVMA Ethics guidelines, the vet is required to provide the records upon request with a signed consent. Again we have never had a problem with a request.
What if my vet gets mad at me or thinks I'm changing vets?
What is your refund policy?
Can I pay monthly instead of all at one time?
Can I upgrade my account at any time?
What if something happens to my pet before the annual membership fee is due?
What if someone else has the same pet name as mine? Will the records get mixed up?
No. Upon the paid completion of your account, you are assigned a unique seven digit number that serves as a medical record number.
Who can access the records and how do they do it?
Anyone you authorize can view the records. You provide the service provider with your unique medical record number. They go to our website where they will find a Service Providers Portal. All they have to do is sign in, enter the medical record number; the records will appear on their screen. If you prefer, you can access the records from your smart phone or tablet and show them yourself. This does not cost the service provider or you any additional money. The records can be viewed as many times as you like.